Refund policy

All of our nails are handmade to order, and for sanitary and hygiene reasons, we do not accept returns, exchanges, or refunds. Please ensure your nails are sized correctly before placing your order.

If you choose to size your nails using the soft tape or clear tape method, please be aware that this method can lead to inaccurate measurements, as there's a greater chance for error. We highly recommend purchasing a sizing kit in advance to guarantee the best fit.

Please also note that nail sizes may vary between different shapes and lengths. The same number on a nail tip may not fit identically across different styles, and slight variations in fit can occur. While we do our best to size accordingly based on your provided measurements and our knowledge of tip dimensions, the most reliable and accurate sizing comes from using our official sizing kit.

We have a guide on how to size your nails here, and a sizing kit is available for purchase here, or you can contact us at admin@itsmcnails.store and we'll be more than happy to assist you!